Shipping policy

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time
Once shipped, orders typically arrive within 5–8 business days depending on your location.

Shipping Rates
We offer free standard shipping on all orders. Expedited shipping options may be available at checkout.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

Delays
While we aim to deliver within the estimated timeframe, shipping delays may occur due to high demand, carrier issues, or unforeseen circumstances. We appreciate your patience and understanding.

Incorrect Address
Please ensure your shipping address is correct at checkout. If an incorrect address is provided, please contact us as soon as possible to make changes before shipment.

Lost or Stolen Packages
If your package is marked as delivered but you have not received it, please contact us. We will work with the carrier to help locate your order and assist in resolving the issue.

Questions
If you have any questions about your order, feel free to contact us at support@tonkert.com. We aim to respond within 24 hours.